Location

Cairo, Egypt

Salary

$300 - $400 /month

Job Type

Full-time

Date Posted

August 21st, 2023

View All Jobs

Customer Care Representative at Curenta

Location

Cairo, Egypt

Salary

$300 - $400 /month

Job Type

Full-time

Date Posted

August 21st, 2023

View All Jobs

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About Curenta:

 

Curenta is a digital health-tech startup changing the shape of long-term healthcare through medication delivery innovation. If you are excited to join an ultra-growth startup that is quadrupling its growth every month since the beginning, and enjoy the ride of changing the shape of industries, this job is for you.

 

About the Role:

 

We are hiring a Customer Care Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. 

 

Responsibilities

 

  • Create patients’ profiles and verify the patient’s eligibility status 
  • Receive prescriptions and check their validity
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives, and provide the customer with prompt feedback 
  • Assist with administrative duties such as generating weekly & monthly data reports, filing, etc
  • Comply with all security measures and quality standards
  • Build and maintain strong, long-lasting customer relationships

 

Requirements

 

  • Pharmaceutical Bachelors’ degree is a must
  • Fluent English speakers is a must
  • Excellent communication and customer service skills
  • Time management skills 
  • Reliable with a keen eye for detail
  • Outstanding organizational skills
  • Analysis and problem-solving skills required
  • Knowledge of medication is a plus
  • Experience working with customer support.

 

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